Monday, February 06, 2006
Comcast, You're Irritating Me
As if our 48 hour hiatus from cable and internet last week weren't enough. Over the weekend, Husband noticed some problems with our cable channels. Much like the prelude to our loss of cable and internet last week, the picture on several channels was scrambled. So we didn't hesitate, but called (Husband, does that make four or five calls last week?) to get a tech out here. He did arrived today promtly between 2 and 5, but that meant that I had to postpone my afternoon errands. Tomorrow is already booked, and Wednesday is looking pretty full, so some semi-urgent errands might have to wait until Thursday. The tech did get here closer to 2 than 5, so I was holding onto hope that I might be able to salvage some part of the afternoon.
Well, the cable got fixed and the tech left. But it didn't occur to me until at least a few minutes later to recheck the internet. It worked fine all this morning, so I didn't Greatly Anticipate any problems (hee hee). So of course, there was no longer an internet connection. But hey, I can watch TV now! Did I mention that just like last week, our phone (still loving Vonage!) goes through the internet connection so no internet = no phone? Better charge up that cell.
I did just call Comcast to demand that someone fix this now. They walked me through several options over the phone - all of which involved me and my mommy-velour-sweatpants getting all cat dusty and furry on the floor while trying to figure out where several cords and wires lead to. So internet is back up where it should be. To the guy on the phone's credit, he didn't seem to fret at all when I was totally irate about the situation (maybe unfortunately because he is so used to customers being dissatisfied?).
I also remembered, while I had someone on the line, to ask for a credit for the two full days we were without both of these services last week. So we will be paying $6.97 less on our next bill. I'll want to double check the math, but it sounds about right.
See that part in the blog title about getting something done around here? Yea, that's just not happening today.
